Edward T. Hawthorne
DLC Board Member
ADA Chair of the Board 1999-2000
Edward T. Hawthorne served as ADA Chair of the Board from 1999 – 2000. He is currently the COO, Managing Director and Partner of CE3 Solutions. Hawthorne has a dynamic professional background, having held various positions within Bank of America. Most recently, he served as West Regional executive for the Customer Service & Solutions organization where he was responsible for providing a world-class experience to Consumer and Small Business customers. Prior to that, he led the Credit Card Contact Center Servicing & Operations organization, a broad team composed of 5,500 associates operating in 12 contact centers and four vendor locations across the U.S. and Canada. He has also been responsible for the Consumer East Region call centers within the Deposits Contact Center organization in addition to the bank’s Intellectual Capital and Property program and has served as Technology Operational Risk executive. During his tenure in this role, the team developed a comprehensive system and corresponding methods for identifying and managing Operational Risk Assessments and Control, for which they were awarded a U.S. Patent.
Hawthorne has also headed Technology Solutions Support, which included Enterprise Technology Support Centers, Technical Training for end-users and IT professionals, Business Management Services, Problem and Change Management. He also led Support Services, which included Information Security, Disaster Recovery, Facilities Management, Systems Evaluation and Control, Advanced Technology, Communications Service Center, and Compliance. In addition, he served as Business Support executive to the Vice Chairman of Bank of America.
Hawthorne and his family reside in California. He is actively engaged in serving his community and currently sits on the Emeritus Council for the American Diabetes Association. He has served on the Board of Directors for the San Francisco Museum of African Diaspora, Advisory Board for Meris Consulting, Chairman of the National Board of Directors for the American Diabetes Association, Chairman of the Board for the of Directors of the California Affiliate of the American Diabetes Association, and Chairman and Director Emeritus of the Strategic Advisory Board for the International Help Desk Institute. He has also served as Vice-Chairman of the Board of Directors for the American Red Cross of the Bay Area and Chairman of the Contra Costa March of Dimes WalkAmerica. Hawthorne has been a member of the National Nominating Committee of the American Red Cross, the Board of Directors for the March of Dimes for the Bay Area, and the Advisory Boards for Digital Fuel, Convergys, LivePerson, and the Risk Management Association IT Committee. He was recognized by the American Diabetes Association with the Charles H. Best Medal for Leadership and Service. He is an avid music lover who also enjoys golf and spending time traveling abroad with his family. Hawthorne is fluent in Italian and maintains a residence in Sarone, Italy.